Information Services


Our commitment to Unisa students

We commit to

  • bridging the information gap between Unisa and its students by providing accurate information, identifying risks and recommending possible solutions to mitigate such risks throughout the student walk (from applications to graduations)
  • receiving and responding to student enquiries within Unisa approved policies, rules, processes, procedures and regulations, without compromising quality
  • processing, signing off and disseminating official academic records (either via e-mail or post)
  • developing and reviewing frequently asked questions (FAQs) for Unisa's knowledge base in collaboration with interdependencies
  • developing, implementing, reviewing and maintaining business processes and systems in support of student services to enhance student satisfaction
  • ensuring quality responses to students to further improve student satisfaction
  • managing and updating student information in collaboration with interdependencies (support departments and colleges)
  • creating student interest in the services offered by the university
  • building student loyalty by following up on student e-mails and calls (monitoring and evaluating escalations and responses)
  • analysing and investigating enquiries and providing quality lasting solutions throughout the student walk (both prospective and current students)
  • managing correspondence and other management tasks related to student support
  • building, maintaining and improving student satisfaction (both prospective and registered students) together with support departments, colleges, regional centres, management and other Unisa divisions


Useful links

Last modified: 2018/06/07