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[null,"Annexure A10 IaaS Specification Response Template"]
[null,"Infrastructure as a Service Solution"]
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[null,"Instructions for completing Annexure A10 Response Template."]
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[null,"Each worksheet requires a response and evidence must be provided as an except or a specific reference , e.g. Page 15 - Section 15.3 - paragraph 7 (The example above will ensure that informaion is easy to find by the evaluating committee)."]
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[null,"All the responses are to be accompanied by evidence contained in your proposal. Bidders are obligated to give factual Information. "]
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[null,"All responses will be  recorded as such and  future implementation must match with the proposed solution. "]
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[null,"The example above will ensure that informaion is easy to find by the evaluating committee"]

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["Annexure A10 IaaS SLA Response Template"]
["SLA Response Template"]
["Instructions for completing this section"]
["You are required to provide a response for each of the requirements requested in the description. All responses must be accompanied with a comment that will contain evidence and or reference to a section in your proposal. "]
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["Technical and Solution Requirements ","Sub option","Description","Weight","Comply / Do not comply","Comment","Scoring Criteria"]
["GOODS SUPPLY REQUIREMENTS","Solution Detail Requirements","Local spare part warehouse system is required to handle break-fix incidents. (National Footprint - More than 14). Service providers must provide a location of the warehouse on a map.",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
["DESIGN REQUIREMENTS","Organization ","Career Certificate of Engineers will be required - the certifcate must be expert level (Equal or larger than 6)",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Solution Detail Requirements","Infrastructure Design Documents:\nMust include Logic Design, Redundancy Design, Expansion Design",10,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Reference","Installation reference sites and contact details x3",null,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
["IMPLEMENTATION REQUIREMENTS","Organization ","All team members must provide CVs and certificates",null,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Project manager:  10 years experience; 1 persons with PMP",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Technical leader: 10 years experience; 2 persons with career certificates",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Engineers: 5 years experience; 15 persons with career certificates",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Detail Requirements","Implementation Plan and Schedule  \na) Detailed Design: \nData Center (Site Design/Cabinet Design/Cabling Design/Hydrant Design/Cooling Design/Electricity Design)  \nLAN (wired, wireless) ",3,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"b) Detailed Implementation Plan",3,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"c) Risk Management ",3,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"References","References, e.g. organizations that are/have been clients (Equal or larger than 3)",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"For one of large project: How many of these references had projects that were larger than 100 nodes? ",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Example of a larger project: How many sites were supported, that is more than 20 sites? ",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Performance","Have all of the references supplied, been running for longer than 1 year?",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
["OPERATION AND MAINTENANCE","Organization ","The service provider needs to select and place suitable, appropriately qualified, experienced and competent personnel for the provision of contracted services. The service provider also needs to use all reasonable efforts to ensure continuity of personnel for delivery of contracted services to Unisa. All team members must provide CVs and certificates.",null,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Project manager:  5 years experience; 1 person",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Engineers: 5 years experience; 3 persons",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"The service provider must assign a single contact staff member to manage on-site issues and this person must escalate to the OEM timely, if needed",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Detail Requirements","All Unisa hardware/operations systems should be monitored by a single platform, thereby providing the capability to monitor the Data Centre, Servers and Network. ",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"The service provider must set up a monitoring centre to view status of all network elements from day to day at Unisa",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Service provider must provide an engineer to provide the services listed below: \n• Day-to-day troubleshooting and regular service reporting (weekly/biweekly/monthly) and\n • Tracking problem escalation until resolution and\n • Routine health check and report and\n • Equipment archive management and\n • Acting as a single point of contact for services and\n • Skills knowledge transfer\n",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Firmware and Software revision must be analysed and reported on monthly to ensure timely upgrades approved by Unisa",2,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Reference","References, e.g. organizations that are already/have been clients ",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Performance","Service providers must provide the following support:\nIncident Support Available 24 hours a day, 7 days a week for 2 Main Sites \nFor Priority 1: respond within 30 minutes; \nFor Priority 2 calls: respond within 60 minutes; \nFor Priority 3 calls: respond within 2 hours; \nFor Priority 4 calls: respond within NBD\n\nIncident Support Available 9 hours a day, 5 days a week for other Branch Sites\nFor Priority 1: respond within 30 minutes; \nFor Priority 2 calls: respond within 60 minutes; \nFor Priority 3 calls: respond within 2 hours; \nFor Priority 4 calls: respond within NBD",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Service provider must provide 24/7 Network break-fix support for the two (2) main sites needed for 24 hours per day and other replacement support available 9/5 a week  \n",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"Service provider must ensuer that break-fix/replacement spare parts must be delivered to the two (2) Main Sites within an SLA  of 4 hours. and\nService provider must ensuer that break-fix/replacement spare parts must be delivered within NBD for other branch Sites",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
["IMPROVEMENT","EventSupport","The service provider must provide an on-site key event Assurance service/resource to ensure that all services are running smoothly, e.g. \"Student exams\" (3 times per year)",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Assessment","The service provider must have an expert to provide a convergence assessment service that includes:\na) Architecture evaluation: including physical architecture evaluation and logical architecture evaluation and\nb) Reliability evaluation: including equipment reliability, physical robustness evaluation of link reliability, and reliability evaluation of protocol deployment and resource utilization and\nc) Network capacity assessment: including statistical analysis of network resources, utilization analysis of equipment components, capability evaluation of service provision, resource bottleneck analysis and resource development predictions and\nd) Performance evaluation: including equipment performance analysis, transmission link performance analysis, voice and train control service quality evaluation.",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null," Optimization","The service provider must provide the following functions:\na) Architecture optimization and\nb) Reliability evaluation and\nc) Performance optimization",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,"Expert on Site(main campus : Muckleneuk Campus and ability to travel to Florida)","Service provider must have engineers to provide below service: \na) Day-to-day troubleshooting and regular service report(weekly/biweekly/monthly) and\nb) Tracking problem escalation until resolution and\nc) Routine health check and report and\nd) Equipment archive management and\ne) Acting as a service single point of contact and\nf) Skill knowledge transfer",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]
[null,null,"The service provider must provide an expert for the provision of an expert on-site service in instances of a particular abnormal events and to ensure quick resolution of faults",6,null,null,"0: None of the 2 criteria are met;\n1: one (1) criterion met;\n2: All 2 criteria met;\n3: All 2 plus one or more additional criteria met."]