Unisa’s computer laboratories: A student’s best friend during registration

The application and registration period at Unisa can be stressful for students. But for those in KwaZulu-Natal, the university’s computer laboratories offer a much-needed helping hand. These laboratories provide essential resources, from reliable internet access to readily available computers, making the registration process significantly easier. We spoke with five students at the Durban Computer Laboratory this week to hear about their experiences.

Front, from left: Ntombi Dandala, Ntandoyenkosi Nsele, and Nomfundo Hlongwane

Back, from left: Sandiso Zulu, Paul Chilidi (Unisa DLA), and Lungelo Dlamini

For many students, the computer laboratories are a lifeline. One student explained how crucial it was to accept their offer, saying, “I needed a computer to accept my offer, and the lab was there for me.” Instead of waiting in long queues for the self-help section, the laboratories offer an alternative way to complete these vital tasks. Another student described their experience as “exceptional,” highlighting the smoother process from application to registration.

Students appreciate the easy access to registration platforms and the speed of the systems. “The lab makes things easy,” one student commented, comparing the process to using a phone, which does not support document uploads. Reliable access to myModules and other important platforms is a huge benefit, especially for assessments and registration.

Of course, like any system, there are occasional challenges. Some students mentioned that the laboratories’ opening hours can be limiting, particularly after hours when time is short. Others described occasional technical glitches, like the system freezing when moving between pages, forcing them to start the process again. One student pointed out that computers sometimes take five to ten minutes to boot up, and even then, may not be connected to the internet.

Despite these minor issues, the overall feedback about the laboratories’ reliability is positive. Students generally rate the computers and internet connection as “very good” in terms of speed. While slow boot-up times were mentioned, they were seen as minor inconveniences. “It’s good,” one student confirmed, adding that while the start-up time could be better, their overall experience was “above average.”

Students offered helpful suggestions for improvement. A common request was for more staff to be available during peak registration times. With many students navigating the system for the first time, extra support could prevent delays and reduce confusion. “Staff are friendly, but more of them would be helpful,” one student suggested.

Extending the laboratories’ opening hours was another popular suggestion, especially during critical registration periods. Some students also thought that creating dedicated registration areas within the laboratories, rather than mixed-use spaces, could help reduce congestion.

Overall, the computer laboratories in Durban have been invaluable for students during this registration period. They are not only convenient; but also essential in helping students meet deadlines and successfully register. With a few adjustments, such as increased staffing and extended hours, these laboratories could become even more effective, creating a smoother and more seamless experience for everyone.

In today’s world, technology plays a crucial role in a student’s registration journey. Unisa’s computer laboratories are a vital resource, supporting students as they navigate their academic futures. As the registration period continues, these laboratories will remain a key hub for students working towards their educational goals.

* By Jo Cossavella, Communications Officer, KwaZulu-Natal Region, (with input from ChatGPT)