Duration: One year
Target group:
Specifically, the programme is aimed at any employee in a business or institution or organisation who may be involved with or who is interested in quality management (total quality management), similarly all people (e.g. supervisors) who may be responsible for planning, controlling or improving quality (e.g. aspirant quality assurance managers, junior quality managers, assistant quality managers, operations managers, but even Senior managers who need to gain an understanding of and appreciation for the dynamic nature, unique body of knowledge and potential advantages which may be gained by TQM and SHEQ
Admission requirements:
National senior certificate or equivalent qualification or related work experience
Course leader details:
Prof Rigard J Steenkamp BCom (Marketing) MBA DCOM (UP)ﾠ
Discipline expertise: Production, Operations, Project and Quality Managementﾠ
Centre for Business Managementﾠ
Office 5-058, A J H van der Walt Building, UNISAﾠ
Tel: 012 429 4842ﾠ
Cell: 082 882 0215ﾠ
Fax: 012 429 4565ﾠ
Fax: 086 682 0215ﾠ
Fax-to-E-mail: 086 682 9213ﾠ
E-mail: steenrj@unisa.ac.zaﾠ
Programme administrator:
Assistant programme leader
Mr Riaan Dirkse van Schalkwykﾠ(BCom, BCom Hons, MCom Business Management)
Lecturer: Project Managementﾠ
Department of Operations Managementﾠ
Unisaﾠ
AJH van der Walt Building 4-50ﾠ
Muckleneuk campusﾠ
Tel: +27 12 429 2109ﾠ
Fax: 086 622 2654ﾠ
CBM Help Desk:ﾠ
Tel: (012) 352 4288 / 4170 / 4317 / 4383ﾠ
Fax: 012 429 4150ﾠ
E-mail: cbm@unisa.ac.zaﾠ
Web: www.unisa.ac.za/cbm
Modules:
PTQM01J - AN OVERVIEW OF TQM AND THE CREATION AND MAINTENANCE OF A QUALITY CULTURE
Content:
The module consists of 3 topics and 14 study units:
The foundations of TQM
Creating a physical, psychological and social environment for TQM: a quality work life
People empowerment for TQM
PTQM02K - DEVELOPING THE TQM SYSTEM AND THE TOOLS AND TECHNIQUES FOR THE CONTINUOUS IMPROVEMENT OF QUALITY
Content:
The module consists of 5 topics and 14 study units:
Planning and design for quality
Quality management system design
Performance measurement
Processes and tools for continuous improvement
An alphabetical series of additional concepts and techniques for quality improvement
PTQM03L - THE IMPLEMENTATION OF TQM
Content:
The module consists out of 4 topics and 20 study units:
Implementation strategies
Managing organisational change
Implementing TQM and the management of change
Sustaining continuous improvement
PTQM04M - INTEGRATED SHEQ MANAGEMENT BASED ON ISO AND OSHAS SYSTEM STANDARDS
Content:
ISO 9001:2000 quality management system requirements
ISO 14001:2004 environmental management system specification guidance
OHSAS 18001:1999 occupational health and safety system specifications
Risk management based on ISO 31000
Future directions