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BASIC OF CUSTOMER SERVICE MANAGEMENT - PRCS01U

NQF level: Credits:
Module presented in
Purpose: Basics of Customer Service Management:Module 1: Basic of Customer Service Management is a prerequisite for Module 4: Advanced Customer Service Management (PRCS04X). It is crucial that students do not enroll for the Advanced Module before they have completed or at least wrote an exam on the Basic Module Content: General Principles of Customer Service Managing Customer Service Customer contact scenarios Service excellence