Register to study through Unisa
| Under Graduate Degree,Diploma,Higher Certificate |
Semester module |
NQF level: 5 |
Credits: 12 |
| Module presented in English |
Module presented online |
| Purpose: The purpose of this module is to equip students with a foundational understanding of customer service essentials, enabling them to operate in diverse service-oriented environments. Through exploration of the nature of customer services, effective communication strategies, and the influence of physical factors and services cape design, students will develop the skills necessary to promote inclusive and sustainable service delivery systems. By incorporating training methods for service staff, assessing service quality, and understanding the role of technology in modern customer service practices, this module aligns with the goal of promoting decent work and economic growth in South Africa. Upon successful completion of the module, students will possess the knowledge and skills needed to contribute positively to reducing inequalities and fostering economic growth within the South African and global context |