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| Under Graduate Degree,Diploma,Higher Certificate |
Semester module |
NQF level: 5 |
Credits: 12 |
| Module presented in English |
Module presented online |
| Purpose: This module aims to enable students to gain an informed understanding of the introductory concepts of customer service. Students will gain an informed understanding and the ability to select and apply the guidelines of communication and physical evidence in customer service environment. Furthermore, students will gain an informed understanding of and ability to select and apply guidelines in technology in customer service environment, how to design the service system, to manage failures within the service environment, and train staff to provide a high service quality and satisfactory customer service. |