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| Purpose: Syllabus/Content:
Introduction to Legislative Frameworks applicable to Health Quality Standards
Discuss the mandate, roles, power and responsibility of the Office of Health Standards and Compliance
Total Quality Management Principles and Application
Health Quality Assurance and Improvement Tools Induction.
Health Establishment Preparation, Assessment and Maintenance as a compliance facility
Discuss the concept of quality, dimensions of quality and standards and criteria.
What is the difference between quality assurance and quality improvement?
Discuss the approaches of quality assurance in an institution.
Describe the difference between quality assurance and quality control.
Describe core standards for health services and undertake assessments based on those standards.
Describe the concept and advocate for "patient centeredness care "
Discuss the type of reviews that can be conducted in an institution to determine quality in an institution.
Describe the different types of measures that can be used for quality assurance in an institution
Design an M&E plan for quality improvement
Describe the process of institutionalising quality in health services.
Learn an effective conceptual framework for the design of an overall health improvement system.
Plan strategically for health system improvement
Finance and Human Resource Aspects related to health care standards compliance.
Customer Care Principles and Strategies in health systems.
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