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QUALITY MANAGEMENT SYSTEMS AND TQM IMPLEMENTATION - CSTQ02J

NQF level: Credits:
Module presented in
Purpose: Content: Topic 1 Concepts and principles of systems for quality management Study unit 1: System definition, concepts and principles Study unit 2: A quality management system Topic 2 Quality management system (QMS) standards for SHEQ Study unit 3: Overview of the ISO 9001:2015, ISO 14001 and OHSAS 18001 standards Topic 3 Strategies for implementing change Study unit 4: Strategy definition, formulation and implementation Study unit 5: Key elements of a change process Topic 4 Managing change and implementing TQM Study unit 6: Managing the change process and risk Study unit 7: Successful TQM implementation Topic 5 Sustaining continuous improvement Study unit 8: Basic approaches to improvement Study unit 9: Keeping TQM effective