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| Module presented in |
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| Purpose: Content:
Topic 1
Introduction to quality and total quality management (TQM)
Study unit 1: Understanding quality and quality defined
Study unit 2: Towards a holistic approach to quality and TQM defined
Topic 2
Leadership, quality culture and self- management for life excellence
Study unit 3: The primary culture-building tasks of leadership
Study unit 4: Creating and maintaining a quality culture
Study unit 5: Self-management for life excellence
Topic 3
Involving people in the quality process
Study unit 6: TQM and participation principles
Study unit 7: Collective planning and design for quality
Study unit 8: Teamwork and organization for quality
Study unit 9: Communicating and training for the total quality strategy
Topic 4
Quality of work life (QWL)
Study unit 10: Wellness concepts, the internal customer and a model for QWL
Study unit 11: Integrated safety, health, environment and quality (SHEQ) management
Topic 5
Measurement and the systems, tools and techniques for quality improvement
Study unit 12: Introduction to systems and processes for quality
Study unit 13: Measuring quality, self-assessment and benchmarking
Study unit 14: Basic tools and techniques for quality improvement
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