| College of Agriculture & Environmental Sciences | |
|---|---|
| School of Agriculture and Life Sciences | |
| Department: Life and Consumer Sciences | |
| Lecturer | |
| Tel: | 011 471 2013 |
| E-mail: | makopmmh@unisa |
Makopo, M.M De Klerk H.M & Donoghue S. 2016. Customer satisfaction and complaint behaviour: The case of small custom-made clothing businesses. Southern African Business Review, 20: 183 - 207