Service Validation, Testing and Evaluation - IRM4816 |
|||
|---|---|---|---|
| Post Graduate Diploma | Year module | NQF level: 8 | Credits: 12 |
| Module presented in English | Module presented online | ||
| Purpose: The purpose of this module is to give the students a deep understanding and critical appreciation of the Service Validation and Testing and Evaluation processes in ITSM (Information Technology Service Management). Qualifying students will be able to apply and execute these processes in an IT organisation subscribing to ITSM anywhere in the world. | |||