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| Advanced Diploma |
Year module |
NQF level: 7 |
Credits: 12 |
| Module presented in English |
Module presented online |
| Purpose: The purpose of this module is to provide an overview of service management functions. Service management functions is the provision of information technology services to organizations. Qualifying students should have an understanding of service management functions and the role they play in service operations within a variety of frameworks. On completion of this module students will be able to critically analyze and evaluate existing service management functions of select organizations in order to determine if the service management functions are implemented appropriately, effectively and efficiently. Students will also be tasked to analyze different organizational models to determine whether the service management functions exist, are implemented properly and if improvements can be made. |