Qualification code: | 90007 |
NQF level: | 7 |
Total credits: | 120 |
SAQA ID: | 94672 |
APS/AS: | 60 |
Rules: Students must take note that there has been a change of module codes (with exception to IRM4725). IRM4711 has been replaced by IRM4720, IRM4713 replaced by IRM4721, IRM4714 replaced by IRM4722, IRM4717 replaced by IRM4723, IRM4719 replaced by IM4724, IRM4712 replaced by IRM4726, IRM4715 replaced by IRM4727, IMR4718 replaced by IRM4728 and IRM4716 replaced b IRM4729. The content of the modules remained the same, only the code structure has changed. |
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Purpose statement: Qualifying learners will be able to apply the theoretical knowledge to the management of Information Communication Technology (ICT) services in an organisation, in a holistic approach to managing services, from end-to-end, where all aspects of a service (and not just the individual technology silos) are delivered within a determined timeframe, properly secured, and available when necessary to the business customer, where Information Technology Infrastructure Library (ITIL) is used in conjunction with other good practices to manage information technology (such as COBIT). This qualification aims to improve the level of training for new entrants as well as practicing service managers and supervisory staff. In addition, it will provide a solid theoretical basis for staff who have undergone on-the-job training without the benefit of being exposed to the underpinning theory and best practices provided by any ITIL based theoretical training at tertiary level. Both entry level staff and experienced staff with relevant practical experience will benefit. |
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This qualification will be presented using both online and distance learning modes. |
Please note: Should you wish to start a new qualification, please apply online for the alternative qualification during the prescribed application period.
Each Unisa qualification is structured in such a way that you need to pass a certain number of NQF level credits within a certain amount of time in order to graduate.
Pre-requisite: If Module A is a pre-requisite for Module B, you must pass Module A before you may register for Module B.
You may not register for more than the allowed maximum number of credits / modules per academic year and / or semester: 60 credits per semester or 120 credits per academic year.
The maximum number of credits do not include supplementary and / or aegrotat examinations from a previous semester. Modules taken for non-degree / non-diploma purposes also count towards the maximum number of credits allowed.
You must take your available time into consideration when choosing your modules, as this will impact your academic performance. You need approximately
Click here for more information on managing your studies.
While you are deciding on the modules for which you will be registering, write down the module names and codes so that you have something to refer to when completing your registration.
Please click on the modules below to see further information (eg semester/year module, NQF level)
Module (Please click on the module to see further information) | Pre-requisite/Co-requisite/Recommendation |
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Group A. Compulsory. | |
IRM4720 - Principle Concepts of ITSM | |
IRM4721 - Networks IV | |
IRM4722 - Information Technology Ethics | |
IRM4723 - Database Systems IV | |
IRM4724 - Development Software IV | |
IRM4725 - ICT Project Management | |
IRM4726 - Service Management Functions (Service Desk) | |
IRM4727 - Service Operation Processes | |
IRM4728 - Incident and Problem Management | |
IRM4729 - Research Script |